Discover everything you need to know about shopping with Pernia Couture. From delivery and sizing to returns and order assistance, we’re here to make your shopping experience seamless and elegant.

1. What is the delivery time?

Standard orders are usually delivered within 5–7 working days. Made-to-order and designer outfits may require additional time, depending on the design and availability. Our team will keep you informed about your order status.

2. What if the product color varies?

We make every effort to display accurate colors and details. However, slight variations may occur due to screen settings, lighting, or photography. These minor differences do not affect the quality of the product.

3. Can I cancel my order?

Order cancellation requests can be submitted as soon as possible after placing your order. However, cancellations may not be possible once an order has been processed, dispatched, or entered production for a customized outfit. Please contact our support team for assistance.

4. Can I amend my order?

If you wish to change your size, delivery address, or other order details, please contact us promptly. Changes are subject to availability and may not be possible once your order has been processed or production has started.

5. What is the exchange policy?

Exchange requests may be accepted for eligible products in their original, unused condition with all original tags and packaging. Customized, made-to-order, or sale items may have different eligibility requirements. Please contact our team to confirm whether your order qualifies.

6. Can I return the product?

Return eligibility depends on the product type and the condition of the item. Products must generally be unused and returned with their original tags and packaging. Customized and made-to-order outfits may not be eligible for returns unless they arrive damaged or incorrect. Please contact our support team before sending an item back.

7. How do I track my order?

Once your order has been dispatched, you will receive an order update with tracking details, where available. You can also contact our customer support team with your order number to check the latest status.

8. What if my outfit does not fit?

We recommend reviewing our size guide and measurement chart before placing an order. If your outfit does not fit as expected, please contact us to discuss the available alteration or exchange options, subject to our policy.

9. What if my order arrives damaged?

We sincerely apologize if your order arrives damaged or defective. Please contact us as soon as possible and share your order number along with clear photographs of the item and its packaging. Our team will review the issue and guide you through the next steps.

10. What if I do not receive an order confirmation message?

Please check your email inbox, spam folder, and registered phone number. If you have not received a confirmation, contact our support team with your order details so we can verify your order.

11. Will my order be confirmed if I do not respond to a WhatsApp message?

If order confirmation is required through WhatsApp, your order may remain pending until confirmation is received. Please respond promptly to avoid processing delays. If you are unable to respond, contact our team for assistance.

12. How can I make a payment?

We offer the payment methods displayed at checkout. Available options may include cash on delivery, bank transfer, or other supported payment services, depending on your location and order. Please review your checkout page for the available options.

13. How can I choose the right size?

Please refer to our size guide and measurement chart available on the product page. For the best fit, compare your measurements with the chart before ordering. If you need help, our team will be happy to assist.

14. Do you offer customized or made-to-measure outfits?

Selected designs may be available for customization or made-to-measure orders. Availability, additional charges, and production timelines depend on the outfit and designer. Please contact us before placing your order to discuss your requirements.

15. How can I contact Pernia Couture?

You can reach our team through the contact details provided on our Contact Us page or through our official customer support channels. Please include your order number when contacting us about an existing order.