1. Returns and ExchangesPernia Couture’s return and exchange policy is subject to the terms and conditions applicable to each product and order. Customers are requested to review the product details and applicable policies carefully before placing an order.
2. Eligibility for ExchangeAn exchange request may be considered in the following circumstances, subject to approval:
   • The request is submitted within the specified exchange period.
   • The item received is damaged, defective, or faulty at the time of delivery.
   • The product received differs from the item originally ordered.
   • An item, accessory, label, tag, or other component is missing from the package.
3. Reporting an IssueCustomers should contact Pernia Couture’s customer support within the applicable reporting period and provide clear photographs of the product, packaging, and any visible damage. The order number and relevant details should also be included to help the team review the request.
4. Exchange ProcessOnce the returned item is received and inspected, Pernia Couture will review the claim. If the request is approved, an exchange, replacement, or other appropriate resolution will be provided in accordance with the applicable policy.
5. Shipping ChargesShipping and handling charges for exchanges, where applicable, will be determined according to Pernia Couture’s exchange policy and the circumstances of the request.
6. Sale and Discounted ItemsThe eligibility of discounted or sale items for return or exchange will be governed by the applicable product and order policy.
7. Customised and Stitched OutfitsCustomised, altered, or stitched garments may be subject to special return and exchange restrictions. Customers should confirm the applicable terms before placing an order.
8. Bridal and Couture CollectionsBridal, couture, and made-to-order outfits may be subject to specific return and exchange conditions. Please review the applicable policy before confirming your purchase.

Order Cancellation

1. Refund PolicyRefund eligibility and the method of reimbursement will be determined according to Pernia Couture’s applicable order and refund policy.
2. Cancellation RequestsCustomers who wish to cancel an order should contact customer support as soon as possible. Cancellation requests are subject to order status, processing stage, and the applicable cancellation terms.
3. Order Cancellation by Pernia CouturePernia Couture reserves the right to cancel an order in circumstances such as product unavailability, quality-control issues, payment failure, pricing or technical errors, or other valid operational reasons. Customers will be informed of the cancellation and any applicable next steps.
4. Payment Security and PrivacyPayment transactions are processed through the payment methods available at checkout. Customers should review the applicable privacy policy for details about how personal and payment information is handled.

Pernia Couture Product Disclaimer

1. Product Images and DescriptionsPernia Couture makes reasonable efforts to ensure that product images and descriptions accurately represent the items offered on the website. However, slight variations may occur between the images displayed online and the actual products.
2. Colour and AppearanceColours, textures, embroidery, embellishments, and other visual details may appear slightly different due to photography lighting, screen settings, and display resolution.
3. Product InformationProduct descriptions, fabric details, sizing information, care instructions, and other specifications should be reviewed carefully before placing an order.
4. Handcrafted and Embellished ItemsMinor variations may occur in handcrafted details, embroidery, prints, and embellishments. Such variations may be part of the characteristics of individual garments.
5. Customer ResponsibilityCustomers are encouraged to review all available product information and contact customer support if clarification is required before purchasing.