Privacy And Policy
1. Governing Law
Any dispute, claim, or matter arising out of or relating to the use of the Pernia Couture website, its products, or services shall be governed by the applicable laws of the relevant jurisdiction.
2. Disputes and Exchanges
Customers are encouraged to inspect their orders upon delivery. Exchange requests may be considered under the applicable exchange policy in the following circumstances:
- The exchange request is submitted within the specified time limit.
- The product received is faulty, damaged, or defective at the time of delivery.
- The product received differs from the original order.
- Any item or component is missing from the package, including price tags, labels, accessories, or original packaging.
Reporting Damaged or Missing Items
If a product is damaged or an item is missing, customers should retain the original packaging and provide clear photographs of the outer packaging and the affected product as evidence when contacting customer support.
Exchange Request Process
Customers should contact Pernia Couture’s customer support within the applicable reporting period and provide the order number, a description of the issue, and supporting photographs where necessary.
Each claim will be reviewed individually. If a claim is approved, Pernia Couture may offer a replacement or another suitable resolution in accordance with its applicable policies.
Requests submitted after the specified reporting period may not be accepted, subject to applicable consumer protection laws.
Customer Responsibility
Customers are responsible for reviewing their product selections, sizes, designs, and order details before completing a purchase. Customers must ensure that purchases are made in good faith and that the information provided during checkout is accurate.
3. Privacy and Use of Personal Information
Pernia Couture may collect and process personal information, such as a customer’s name, email address, telephone number, billing and shipping address, and account preferences, to provide and improve its services.
Personal information may be used for the following purposes:
- Order Processing: To confirm, process, dispatch, and deliver purchases.
- Customer Support: To contact customers regarding their orders, delivery issues, or enquiries.
- Marketing Communications: To share newsletters, collection updates, catalogues, promotional offers, and other relevant information, subject to applicable consent and communication preferences.
- Account Management: To create and maintain customer accounts and manage saved preferences.
- Fraud Prevention: To protect customers and the website against fraudulent transactions, unauthorised activities, and misuse.
- Age Verification: To verify eligibility to make purchases where required by applicable law.
4. Sharing of Personal Information
Pernia Couture may share relevant customer information with trusted service providers when necessary to operate its website and fulfil orders. These may include payment processors, delivery partners, customer support providers, and fraud-prevention services.
Information may also be disclosed where required or permitted by applicable law.
Personal information should be handled in accordance with the website’s privacy policy and applicable data protection requirements.
5. Online Payments
Customers may pay for their purchases using the payment methods displayed at checkout. Available payment options, accepted currencies, and transaction conditions will be communicated during the checkout process.
Payments are processed through the applicable payment service provider using its secure payment systems.
Customers may be required to provide relevant billing and payment information to complete a transaction. Payment information is handled according to the payment provider’s terms and applicable security requirements.
6. Acceptance of Terms and Conditions
By accessing, browsing, or purchasing products through the Pernia Couture website, customers acknowledge that they have read and understood the applicable terms and conditions.
Pernia Couture may update these terms from time to time. Any changes should be published on the website, together with an updated revision date where appropriate.
Customers are encouraged to review these terms periodically to remain informed about applicable policies.
7. Contact and Customer Support
For questions regarding orders, exchanges, payments, privacy, or these terms and conditions, customers should contact Pernia Couture through the official contact details provided on its website.